Windows Network Diagnostics
 
Issues found Problem with wireless adapter or access point Investigate router or access point issues Reset the wireless adapter Refer to Windows Help and Support for more information a...
Issues found
 
 
 Problem with wireless adapter or access point
Reset the wireless adapter
 
Refer to Windows Help and Support for more information about wireless connectivity problems Windows cannot resolve your wireless connectivity issue. Detection details
 
Diagnostics Information (Network Adapter)  
Diagnostics Information (Wireless Connectivity)  
Not fixed Failed Completed Completed  
Not fixed  
Investigate router or access point issues If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Failed  
Completed  
Network Diagnostics Log File Name: D6DD0FB1-EB78-44DD-8D1F-1EAB09D1063C.Repair.1.etl
 
Completed  
 
Details about network adapter diagnosis:   Network adapter Wireless Network Connection driver information:     Description . . . . . . . . . . : Atheros AR9002WB-1NG Wireless Network Adapter   Manufacturer  . . . . . . . . . : Atheros Communications Inc.    Provider  . . . . . . . . . . . : Atheros Communications Inc.    Version   . . . . . . . . . . . : 9.2.0.500    Inf File Name . . . . . . . . . : C:\Windows\INF\oem39.inf    Inf File Date . . . . . . . . . : April-27-12  4:39:22 AM    Section Name  . . . . . . . . . : ATHR_DEV_OS61_7173144Fw.ndi    Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002b&subsys_661311ad    Instance Status Flags . . . . . : 0x180200a    Device Manager Status Code  . . : 0    IfType  . . . . . . . . . . . . : 71    Physical Media Type . . . . . . : 9  
Details about wireless connectivity diagnosis:   Information for connection being diagnosed  Interface GUID: 2ee08610-df81-450b-80ed-ee7a0e4f4705  Interface name: Atheros AR9002WB-1NG Wireless Network Adapter  Interface type: Native WiFi  Profile: Discovery connection  SSID: eduroam  SSID length: 7  Connection mode: Infra  Security: Yes  Connect even if network is not broadcasting: No  Connection incident diagnosed  
 
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 Auto Configuration ID: 1  Connection ID: 5  Connection status summary  Connection started at: 2014-02-16 08:54:41-141  Profile match: Success  Pre-Association: Success  Association: Success  Security and Authentication: Fail  List of visible access point(s): 19 item(s) total, 19 item(s) displayed         BSSID  BSS Type PHY Signal(dB) Chnl/freq    SSID ------------------------------------------------------------------------- 0C-27-24-47-DB-E4 Infra  <unknown> -70  1  eduroam 0C-27-24-47-DB-E2 Infra  g -71  1  ulaval-vpn 0C-27-24-47-DB-E3 Infra  g -69  1  ulaval-inv 0C-27-24-47-DB-E1 Infra  <unknown> -69  1  (Unnamed Network) 08-3E-8E-92-9D-64 Infra  g -89  6  HP-Print-64-LaserJet 1102 0C-27-24-47-DD-34 Infra  <unknown> -78  6  eduroam 0C-27-24-47-DD-32 Infra  g -77  6  ulaval-vpn 0C-27-24-47-DD-33 Infra  g -77  6  ulaval-inv 0C-27-24-47-DD-31 Infra  <unknown> -78  6  (Unnamed Network) 0C-27-24-47-DE-54 Infra  <unknown> -49  11  eduroam 0C-27-24-47-DE-52 Infra  g -49  11  ulaval-vpn 0C-27-24-47-DE-53 Infra  g -49  11  ulaval-inv 0C-27-24-47-DE-51 Infra  <unknown> -49  11  (Unnamed Network) 0C-27-24-47-DD-E2 Infra  g -82  11  ulaval-vpn 70-10-5C-F9-50-B2 Infra  g -79  6  ulaval-vpn C8-D3-A3-5C-03-A5 Infra  <unknown> -88  11  connectPro084 0C-27-24-47-DD-E4 Infra  <unknown> -83  11  eduroam 0C-27-24-47-DD-E3 Infra  g -83  11  ulaval-inv 0C-27-24-47-DD-E1 Infra  <unknown> -82  11  (Unnamed Network) Connection History   Information for Auto Configuration ID 2    List of visible networks: 6 item(s) total, 6 item(s) displayed   BSS Type PHY Security Signal(RSSI) Compatible SSID   ------------------------------------------------------------------------------   Infra  <unknown> Yes  100 Yes  eduroam   Infra  g No  100 Yes  ulaval-vpn   Infra  g No  100 Yes  ulaval-inv   Infra  <unknown> Yes  100 Yes  (Unnamed Network)   Infra  g No  16 Yes  HP-Print-64-LaserJet 1102   Infra  <unknown> Yes  18 Yes  connectPro084    List of preferred networks: 0 item(s)   Information for Auto Configuration ID 1    List of visible networks: 6 item(s) total, 6 item(s) displayed   BSS Type PHY Security Signal(RSSI) Compatible SSID   ------------------------------------------------------------------------------   Infra  <unknown> Yes  100 Yes  eduroam   Infra  g No  100 Yes  ulaval-vpn   Infra  g No  100 Yes  ulaval-inv   Infra  <unknown> Yes  100 Yes  (Unnamed Network)   Infra  g No  16 Yes  HP-Print-64-LaserJet 1102   Infra  <unknown> Yes  16 Yes  connectPro084    List of preferred networks: 0 item(s)   Information for Connection ID 5  Connection started at: 2014-02-16 08:54:41-141   Auto Configuration ID: 1   Profile: Discovery connection   SSID: eduroam   SSID length: 7   Connection mode: Infra   Security: Yes   Pre-Association and Association    Connectivity settings provided by hardware manufacturer (IHV): No  
 
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   Security settings provided by hardware manufacturer (IHV): No    Profile matches network requirements: Success    Pre-association status: Success    Association status: Success     Last AP:  0c-27-24-47-de-54   Security and Authentication    Configured security type: WPA2-802.1X    Configured encryption type: CCMP(AES)    802.1X protocol: Yes     Authentication mode: Machine or user     Number of 802.1X restarts: 0     Number of 802.1X failures: 2     802.1X status: Fail 0x80420014     802.1X reason code: 0x00050005    Key exchange initiated: No    Number of security packets received: 2    Number of security packets sent: 1    Security attempt status: Fail 0x00050005   Information for Connection ID 4  Connection started at: 2014-02-16 08:54:40-345   Auto Configuration ID: 1   Profile: Discovery connection   SSID: eduroam   SSID length: 7   Connection mode: Infra   Security: Yes   Pre-Association and Association    Connectivity settings provided by hardware manufacturer (IHV): No    Security settings provided by hardware manufacturer (IHV): No    Profile matches network requirements: Success    Pre-association status: Success    Association status: Success     Last AP:  0c-27-24-47-de-54   Security and Authentication    Configured security type: WPA2-802.1X    Configured encryption type: CCMP(AES)    802.1X protocol: Yes     Authentication mode: Machine or user     Number of 802.1X restarts: 0     Number of 802.1X failures: 2     802.1X status: Fail 0x80420014     802.1X reason code: 0x00050005    Key exchange initiated: No    Number of security packets received: 2    Number of security packets sent: 1    Security attempt status: Fail 0x00050005   Information for Connection ID 3  Connection started at: 2014-02-16 08:54:39-409   Auto Configuration ID: 1   Profile: Discovery connection   SSID: eduroam   SSID length: 7   Connection mode: Infra   Security: Yes   Pre-Association and Association    Connectivity settings provided by hardware manufacturer (IHV): No    Security settings provided by hardware manufacturer (IHV): No    Profile matches network requirements: Success    Pre-association status: Success    Association status: Success     Last AP:  0c-27-24-47-de-54   Security and Authentication    Configured security type: WPA2-802.1X    Configured encryption type: CCMP(AES)    802.1X protocol: Yes     Authentication mode: Machine or user     Number of 802.1X restarts: 1     Number of 802.1X failures: 1     802.1X status: Fail 0x80420111     802.1X reason code: 0x00050005    Key exchange initiated: No  
 
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   Number of security packets received: 5    Number of security packets sent: 5    Security attempt status: Fail 0x00050005   Information for Connection ID 2  Connection started at: 2014-02-16 08:54:38-723   Auto Configuration ID: 1   Profile: Discovery connection   SSID: eduroam   SSID length: 7   Connection mode: Infra   Security: Yes   Pre-Association and Association    Connectivity settings provided by hardware manufacturer (IHV): No    Security settings provided by hardware manufacturer (IHV): No    Profile matches network requirements: Success    Pre-association status: Success    Association status: Success     Last AP:  0c-27-24-47-de-54   Security and Authentication    Configured security type: WPA2-802.1X    Configured encryption type: CCMP(AES)    802.1X protocol: Yes     Authentication mode: Machine or user     Number of 802.1X restarts: 0     Number of 802.1X failures: 1     802.1X status: Fail 0x80420014     802.1X reason code: 0x00050005    Key exchange initiated: No    Number of security packets received: 2    Number of security packets sent: 1    Security attempt status: Fail 0x00050005   Information for Connection ID 1  Connection started at: 2014-02-16 08:54:28-458   Auto Configuration ID: 1   Profile: Discovery connection   SSID: eduroam   SSID length: 7   Connection mode: Infra   Security: Yes   Pre-Association and Association    Connectivity settings provided by hardware manufacturer (IHV): No    Security settings provided by hardware manufacturer (IHV): No    Profile matches network requirements: Success    Pre-association status: Success    Association status: Success     Last AP:  0c-27-24-47-de-54   Security and Authentication    Configured security type: WPA2-802.1X    Configured encryption type: CCMP(AES)    802.1X protocol: Yes     Authentication mode: Machine or user     Number of 802.1X restarts: 1     Number of 802.1X failures: 2     802.1X status: Fail 0x80420400     802.1X reason code: 0x00050005    Key exchange initiated: No    Number of security packets received: 8    Number of security packets sent: 7    Security attempt status: Fail 0x00050005  
 
Diagnostics Information (Wireless Connectivity)  
Details about wireless connectivity diagnosis:   For complete information about this session see the wireless connectivity information event.  Helper Class: Auto Configuration  Initialize status: Success  Information for connection being diagnosed  
 
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 Interface GUID: 2ee08610-df81-450b-80ed-ee7a0e4f4705  Interface name: Atheros AR9002WB-1NG Wireless Network Adapter  Interface type: Native WiFi  Profile: Discovery connection  SSID: eduroam  SSID length: 7  Connection mode: Infra  Security: Yes  Connect even if network is not broadcasting: No  Result of diagnosis: Problem found  Issue referred to: L2Sec Helper Class  Root cause: Windows could not connect to "eduroam" You can try to connect again.  Repair option: Reset your wireless network adapter This will disable and then enable the network adapter "Wireless Network Connection" on this computer.  
 
Diagnostics Information (L2sec Helper Class)  
 
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Details about L2Sec Helper Class diagnosis:   For complete information about this session see the Wireless Diagnostic Informational Event.  Helper Class: Layer2 Security  Initialize Status: Success  Result of diagnosis: Problem found  Issue referred to: EAP Helper Class  Root cause: Windows cannot connect to "eduroam" Windows was unable to verify the identity of the server.  Detailed root cause: EAP authentication failed because Windows could not verify the authenticity of the server's certificate Workaround for hypothesis: Contact the network administrator for "eduroam"  Information for connection being diagnosed  Interface GUID: {2ee08610-df81-450b-80ed-ee7a0e4f4705}  Interface name: Atheros AR9002WB-1NG Wireless Network Adapter  Interface type: Native WiFi  Profile: Discovery connection  SSID: eduroam  SSID length: 7  Connection mode: Infra  Security enabled: Yes  Connection ID: 1  Security settings provided by hardware manufacturer (IHV): No  Profile matches network requirements: Yes  Pre-Association and association status: Success  Security and Authentication:   Configured security type: Robust Secure Network (RSN / WPA2) with 802.1X   Configured Encryption type: CCMP (AES)   Security connect status: Fail 0x00050005   Number of security packets received: 8   Number of security packets sent: 7   802.1X protocol: Yes    Authentication Identity: Machine or user    IAS Server engaged: Yes    EAP Method supported by IAS Server: Unknown    EAP type: 25    EAP Error: 0x80420400    Number of 802.1X restarts: 1    Number of 802.1X failures: 2    802.1X status: Fail 0x00050005   Key exchange initiated: No    Unicast keys received: No    Multicast keys received: No  
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Network Diagnostics Log File Name: D6DD0FB1-EB78-44DD-8D1F-1EAB09D1063C.Diagnose.0.etl
 
Other Networking Configuration and Logs File Name: NetworkConfiguration.cab
 
Collection information Computer Name: JEREMY-PC Windows Version: 6.1 Architecture: amd64 Time: Sunday, February 16, 2014 8:54:46 AM Publisher details
 
Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0 Publisher: Microsoft Windows
 
 
file://C:\Users\Jeremy\AppData\Local\Diagnostics\46